Behind every great SaaS application, there’s someone like you: focused and dedicated to keeping software services running smoothly and reliably. You welcome the challenge of maintaining live systems at massive scale. You crave variety and constantly push yourself to learn new things. And you look for teams who are as driven as you are to delivering the right solutions the first time.
This is your opportunity to join a global cloud operations support organization unlike any other – as Amazon’s #1 centralized database partner, we stretch the boundaries of what’s possible with today’s cloud computing technologies, to provide services for a rapidly-growing network of business customers worldwide.
What you will be doing:
You will be part of a back-end systems support team for our growing portfolio of cloud-based software applications. You will own the resolution of various system change requests from internal stakeholders, as well as handling well-defined processes for maintaining SaaS business applications used by our customers (many of which have thousands of concurrent users). You will use infrastructure monitoring tools and respond to alerts to continuously improve the stability of our systems. Our workflow automation eliminates guesswork and simplifies your daily priorities, freeing you up to focus on solving systems issues.
Success in this role depends on understanding the cloud technologies we support and how they interact. We look for candidates who possess the following: